HAIR EXTENSION RELATED QUESTIONS PLEASE SEE HAIR EXTENSIONS GUIDE OR HAIR AFTERCARE
RETURNS
"I MADE A MISTAKE WITH MY ORDER! CAN I CHANGE IT?"
IF YOUR ORDER HASN’T BEEN PROCEESSED OR SHIPPED YET WE CAN ALWAYS MAKE AMENDMENTS
AND ARE HAPPY TO DO SO! JUST EMAIL US
"CAN I CANCEL MY ORDER?"
SINCE ALL OUR EXTENSIONS ARE MADE FOR EACH CUSTOMER WE ALLOW
24HR TO CANCEL FOR A FULL REFUND. PLEASE NOTE FUNDS TYPICALLY ARE RETURNED TO YOUR ACCOUNT WITHIN 5 BUSINESS DAYS, BUT CAN TAKE UP TO 28 DAYS DEPENDING ON YOUR BANK.
"I THINK I RECEIVED THE WRONG ITEM - WHAT CAN I DO?"
PLEASE CONTACT US WITH YOUR ORDER NUMBER SO WE CAN CORRECT THE ERROR AND HAVE
THE RIGHT PRODUCT TO YOU AS QUICKLY AS POSSIBLE!
"IF I’M NOT HAPPY WITH MY PRODUCT CAN I RETURN IT?"
SINCE ALL OUR EXTENSIONS ARE MADE TO EACH CUSTOMERS SPECIFICATIONS WE CAN NOT ACCEPT RETURNS. PLEASE BE SURE OF THE DETAILS YOU GIVE US BEFORE ORDERING!
SHIPPING
WHEN WILL I RECEIVE MY ORDER?"
USPS SHOULD DELIVER YOUR PARCEL WITHIN 1-5 BUSINESS DAYS. DELAYS ARE RARE BUT CAN OCCUR DEPENDING ON HOW FAST PAYMENT CLEARS, WEATHER CONDITIONS, OR TRAFFIC CONDITIONS IN YOUR AREA. IF YOUR ITEM HASN'T ARRIVED WITHIN 3 BUSINESS DAYS TIME FRAME PLEASE ALLOW FOR ANY DELIVERY ISSUES THAT MAY BE HAPPENING (POSTAL STRIKE ACTION, EXTREME WEATHER, ODD DELAY).
WE PROMISE TO GET YOU YOUR ITEM AS QUICKLY AS POSSIBLE TO YOU IN THESE RARE CIRCUMSTANCES AND WILL CONTINUE TO TRACK YOUR PARCEL UNTIL IT ARRIVES!
"HOW QUICKLY AFTER RECEIVING MY PAYMENT DO YOU SEND MY ORDER?"
SINCE ALL OUR HAIR EXTENSIONS ARE HANDCRAFTED AND CUSTOM PER CUSTOMER REQUEST, WE TYPICALLY SHIP WITHIN 2-7 BUSINESS DAYS OF RECEIVING YOUR ORDER, UNLESS OTHERWISE STATED !
"HOW WILL YOU SEND MY ORDER?"
YOUR ORDER WILL BE SHIPPED BY USPS WITH TRACKING. TRACKING NUMBER WILL BE GIVEN TO YOU VIA PAYPAL OR EMAIL SO PLEASE CHECK 2-7 DAYS AFTER YOUR PURCHASE.
IF YOU NEED IMMEDIATE ASSISTANCE PLEASE CONTACT US.
THANK YOU FOR SUPPORTING OUR BUSINESS, WE LOOK FORWARD TO
PROVIDING YOU THE BEST PRODUCTS & SERVICES IN THE INDUSTRY.
RETURNS
"I MADE A MISTAKE WITH MY ORDER! CAN I CHANGE IT?"
IF YOUR ORDER HASN’T BEEN PROCEESSED OR SHIPPED YET WE CAN ALWAYS MAKE AMENDMENTS
AND ARE HAPPY TO DO SO! JUST EMAIL US
"CAN I CANCEL MY ORDER?"
SINCE ALL OUR EXTENSIONS ARE MADE FOR EACH CUSTOMER WE ALLOW
24HR TO CANCEL FOR A FULL REFUND. PLEASE NOTE FUNDS TYPICALLY ARE RETURNED TO YOUR ACCOUNT WITHIN 5 BUSINESS DAYS, BUT CAN TAKE UP TO 28 DAYS DEPENDING ON YOUR BANK.
"I THINK I RECEIVED THE WRONG ITEM - WHAT CAN I DO?"
PLEASE CONTACT US WITH YOUR ORDER NUMBER SO WE CAN CORRECT THE ERROR AND HAVE
THE RIGHT PRODUCT TO YOU AS QUICKLY AS POSSIBLE!
"IF I’M NOT HAPPY WITH MY PRODUCT CAN I RETURN IT?"
SINCE ALL OUR EXTENSIONS ARE MADE TO EACH CUSTOMERS SPECIFICATIONS WE CAN NOT ACCEPT RETURNS. PLEASE BE SURE OF THE DETAILS YOU GIVE US BEFORE ORDERING!
SHIPPING
WHEN WILL I RECEIVE MY ORDER?"
USPS SHOULD DELIVER YOUR PARCEL WITHIN 1-5 BUSINESS DAYS. DELAYS ARE RARE BUT CAN OCCUR DEPENDING ON HOW FAST PAYMENT CLEARS, WEATHER CONDITIONS, OR TRAFFIC CONDITIONS IN YOUR AREA. IF YOUR ITEM HASN'T ARRIVED WITHIN 3 BUSINESS DAYS TIME FRAME PLEASE ALLOW FOR ANY DELIVERY ISSUES THAT MAY BE HAPPENING (POSTAL STRIKE ACTION, EXTREME WEATHER, ODD DELAY).
WE PROMISE TO GET YOU YOUR ITEM AS QUICKLY AS POSSIBLE TO YOU IN THESE RARE CIRCUMSTANCES AND WILL CONTINUE TO TRACK YOUR PARCEL UNTIL IT ARRIVES!
"HOW QUICKLY AFTER RECEIVING MY PAYMENT DO YOU SEND MY ORDER?"
SINCE ALL OUR HAIR EXTENSIONS ARE HANDCRAFTED AND CUSTOM PER CUSTOMER REQUEST, WE TYPICALLY SHIP WITHIN 2-7 BUSINESS DAYS OF RECEIVING YOUR ORDER, UNLESS OTHERWISE STATED !
"HOW WILL YOU SEND MY ORDER?"
YOUR ORDER WILL BE SHIPPED BY USPS WITH TRACKING. TRACKING NUMBER WILL BE GIVEN TO YOU VIA PAYPAL OR EMAIL SO PLEASE CHECK 2-7 DAYS AFTER YOUR PURCHASE.
IF YOU NEED IMMEDIATE ASSISTANCE PLEASE CONTACT US.
THANK YOU FOR SUPPORTING OUR BUSINESS, WE LOOK FORWARD TO
PROVIDING YOU THE BEST PRODUCTS & SERVICES IN THE INDUSTRY.
AFTERCARE • REVIEWS • GALLERY • TERMS
© 2020 COUTUREMETX, LLC. ALL RIGHTS RESERVED
